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The general basic rule is that a contribution tier for existing Officers Scheme members is set using the previous years’ pensionable earnings or whole time equivalent for members working part time. This is unless there has been, or there is, a…

The Awards recovery plan is now complete and we would like to thank everyone for their patience and understanding during the time taken to recover.  The overall work on hand for pension applications continues to reduce with the current outstanding…

Following the success of the 2017/18 non POL update process, we've made a few improvements and are now well underway in rolling out the process for 2018 to 2019 to non POL employers. This has involved; face-to-face training for 125 pension…

Data Management are receiving a high number of e-mails regarding cases where an estimate or membership statement cannot be produced through Memberzone as the member’s record requires data cleanse or a calculation is not possible due to system…

Employer contribution rate arrangements to remain for 2020/21 The NHS Pension Scheme employer contribution rate increased on 1 April 2019 from 14.38% to 20.68%. The Department of Health and Social Care’s consultation response announcing the rise,…

The last 12 months have been an exciting time for the Stakeholder Engagement Team, appointing a further 5 Stakeholder Engagement Managers to build on the support we offer employers nationwide. We have also seen a steady increase in both the volume…

Employers are required in legislation to provide information to NHS Pensions which enables Pension Savings Statements to be provided to members. This statement informs members whether they have exceeded the Annual Allowance limit in the NHS Pension…

If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again. Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…

Legislative requirements place a responsibility upon employers to provide information to NHS Pensions. This information will enable NHS Pensions to provide an Annual Allowance statement to members who could be affected. The requirements specify…

Our current performance  The table below shows our recent monthly performance for pension award processing: Our new work management tool continues to greatly assist Service Delivery to manage the monthly…