If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again.
Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the Memberzone, notifications and notice board, and more.
The Employer Helpline is 0300 330 1353 (press option 2 for POL).
Find out about call charges.
The Contact Centre is not able to deal with registrations, changes, or password resets. Use the email address nhsbsa.polhd@nhs.net in the following circumstances:
- Sending change of administrator forms for POL
- PIN and password resets for POL main account holders (additional user accounts are administered by the main account holders)
- Account unlocks for POL main account holders (additional user accounts can only be unlocked by the main account holder)
- Updating account details (if the main account holder changes their surname, telephone or email address)
We have also signposted other areas of support below depending on the type of query you have:
- If you can provide relevant information for resolving an error, email nhsbsa.nwdatamanagement@nhs.net
- If an error is urgent as payment of benefits is due, you should continue to email nhsbsa.datamanagement@nhs.net
- If your query is regarding the MCP system for making contribution payments, email nhsbsa.mcponboarding@nhs.net
- If your query is an employer general query regarding the Scheme or a specific member, email nhsbsa.pensionsemployers@nhsbsa.nhs.uk