Our current performance
The table below shows our recent monthly performance for pension award processing:
Our new work management tool continues to greatly assist Service Delivery to manage the monthly peak periods by the way it allocates the work to the administrators. It enables us to address the work queues at different points of the processing journey to ensure it flows through in a much more efficient way. It is also having a positive impact to the volume of overall work on hand.
As an example, these efficiencies have enabled us to make good progress on the recovery plans for both Officer and Practitioner sub awards. The Practitioners plan is on track for completion for the end of March. Since October 2017 the volume outstanding has reduced from 1,300 to just 300 and the Officers plan also remains on track for completion by the end of August 2018 with a reduction of 1,500 cases since the exercise began.
We are entering our peak processing period for Awards in February and March. We tend to see a spike in people retiring at the end of March and we are starting to see these applications coming in with over 2,100 received so far, which the team are already working on. Over 300 have already been completed and the members notified in good time for their retirement date. We will update you again next month with how this peak period is progressing.
We are expecting some system downtime in the coming weeks as we start the process to integrate the Pensioner administration and payroll activity into the end to end service. More detail of this and how the service will be affected during this time will be provided in greater detail at the end of March.