Following the success of the 2017/18 non POL update process, we've made a few improvements and are now well underway in rolling out the process for 2018 to 2019 to non POL employers.
This has involved;
- face-to-face training for 125 pension administrators who attended our events in Leeds and London
- a question and answer document which will shortly be put into our resources section, which will include questions asked at the events
We've only received a small amount of feedback to date about our events. However, we would encourage all employers who attended to log into www.sli.do under #9621 and share your feedback to allow us to improve our events going forwards.
Feedback that we've received from the events demonstrates that delegates now feel more confident after the event in administrating the update moving from '5.8 out of 10' to '8.1 out of 10'.
During March, we'll now be focusing on further supporting employers which will include:
- telephone conferences - which will cascade key information for the 2018 to 2019 update for employers who were not able to attend the face-to-face events
- a comprehensive guide for employers - to be used as a desk aide when completing the end of year return, which will be available in our resources section
- completion of the annual update spreadsheets and sending to the main EA contact at each non POL organisation for completion between 1 April 2019 and 31 May 2019
More updates will be sent by both the employer newsletter and email cascades to non-POL organisations.
If you have not received these, contact our stakeholder engagement team and we'll be able to advise why.