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Employer helpline - Pensions Online (POL) queries
If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again.
Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…
Post-migration email addresses
Following on from an email migration IT Project within the NHSBSA, the following email accounts are to be used going forward by NHS Pension Employers. Members must not be advised to use these accounts.
Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk…
Total Reward/Annual Benefit Statement access
As you may be aware, the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement. From early June we will be entering the…
Total Reward/Annual Benefit Statement (TRS/ABS) access
As you may be aware the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement.
Therefore going forward we will be using…
Contacting Pensions via Email
To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.
It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…
AVC, AP and ERRBO email addresses change
If you need to contact us about AVCs (Additional Voluntary Contributions), AP (Additional Pension), or ERRBO (Early Retirement Reduction Buy Out) please email us at nhsbsa.apavcreferrals@nhs.net.
These email accounts are no longer active:…
Price Change for Additional Pension Payment and ERRBO
Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the prices used to calculate Additional Pension purchases have changed. These will be implemented from 1 April 2024. All…
Sharing our performance update - December 2018
We are pleased to say that the Awards recovery plan is now complete. As part of our normal business as usual activity, we have some pension applications awaiting information from members or employers and as soon as this information is received we…
Next round of Stakeholder GP Events in London
NHS Pensions has added two new Stakeholder GP events in London later this year.
If you are interested in attending the next round of free training sessions they will be split into two different levels, level 1 and level 2 which will take place on…
Next round of Stakeholder GP Events in Leeds
NHS Pensions has added two new Stakeholder GP events in Leeds later this year.
If you are interested in attending the next round of free training sessions they will be split into two different levels; level 1 and level 2, which will take place on…