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Employer helpline - Pensions Online (POL) queries
If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again.
Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…
Don't get caught out by penalty charges
If you're claiming free prescriptions or dental treatment, do not assume you're automatically covered. Always check before you claim.
Free prescriptions
You're only entitled to claim if you meet the requirements:
Age
You’re entitled to free…
Post-migration email addresses
Following on from an email migration IT Project within the NHSBSA, the following email accounts are to be used going forward by NHS Pension Employers. Members must not be advised to use these accounts.
Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk…
Respond to your letter
It’s quick and easy for you to:
challenge your enquiry letter
challenge your Penalty Charge Notice
pay your Penalty Charge Notice
All you need to do is answer a few simple questions. It should take less than 5 minutes.
To pay your Penalty…
Total Reward/Annual Benefit Statement access
As you may be aware, the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement. From early June we will be entering the…
Total Reward/Annual Benefit Statement (TRS/ABS) access
As you may be aware the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement.
Therefore going forward we will be using…
Understanding penalty charges
In England, patients pay for their NHS prescriptions and NHS dental treatment. This is an important source of funding for the NHS.
Each year, the NHS loses significant funds due to people claiming free prescriptions or dental treatment they weren’t…
Contacting Pensions via Email
To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.
It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…
AVC, AP and ERRBO email addresses change
If you need to contact us about AVCs (Additional Voluntary Contributions), AP (Additional Pension), or ERRBO (Early Retirement Reduction Buy Out) please email us at nhsbsa.apavcreferrals@nhs.net.
These email accounts are no longer active:…
Check before you tick
Find out if you're entitled to free NHS prescriptions, NHS dental treatment and help with other NHS costs using our eligibility checker.
It usually takes 3 minutes to check.
If you claim free NHS prescriptions or NHS dental treatment when you're…