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You will shortly be able to access the 2023-24 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme…

We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits. While we prioritise making payments to our members, it may take us longer than usual to…

This is a reminder that employers should not be providing members with the EA contact number. This line is answered as a priority for employers only, and members using it can cause delays in responding to employers. Please encourage members to use…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

From 1 September 2017 the Data Management option on the employer helpline will be removed. Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

In 2017/18 we focused on obtaining feedback from both members and employers to allow us to implement changes within our business or reaffirm that our current processes are fit for purpose. The 2017/18 Annual Employers Survey will be released in…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

This data comes following the processing of the non-POL annual update spreadsheets by the Stakeholder Engagement team. The Data team took over the process for this year and the results are below: Non-POL processing 2018 2019…

You can now access the 2019-20 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…