As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s journey with NHS Pensions. We will also look to survey employers on a more frequent basis, which will allow us to drive innovation, inform and test future developments, and identify areas for continuous improvement within the business.
The surveys will initially be sent to:
- members who have received an estimate (excluding Annual Benefit Statements / Total Reward Statements) during April and the beginning of May
- employers who have contacted either nhsbsa.pensionsemployers@nhs.net or nhsbsa.stakeholderengagement@nhs.net during April and the beginning of May.
Our target audience will then change on a quarterly basis looking at different areas of NHS Pensions and we would be extremely grateful for both employers’ and members’ cooperation.