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If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again. Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…

Following on from an email migration IT Project within the NHSBSA, the following email accounts are to be used going forward by NHS Pension Employers. Members must not be advised to use these accounts. Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk…

As you may be aware the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement.  Therefore going forward we will be using…

As you may be aware, the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement. From early June we will be entering the…

To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.   It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…

If you need to contact us about AVCs (Additional Voluntary Contributions), AP (Additional Pension), or ERRBO (Early Retirement Reduction Buy Out) please email us at nhsbsa.apavcreferrals@nhs.net.  These email accounts are no longer active:…

Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the prices used to calculate Additional Pension purchases have changed. These will be implemented from 1 April 2024. All…

We have recently updated our McCloud buy back confirmation letters with clearer guidance. If you are approached by members who have already received their option letters, you can inform them ‘option 1’ is available for members to make payment. If a…

Not all members know they can apply to reinstate their remedy period service if they opted out of the NHS Pension Scheme because of the McCloud judgement. We’ve published the details on our Contingent decisions web page, but you can help to make…

We are processing applications for members who opted out due to transitioning into the 2015 Scheme and wish to now buy-back all or partial service during the remedy period that they opted out for. Employers should be aware that we require…