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This is a reminder that employers should not be providing members with the EA contact number. This line is answered as a priority for employers only, and members using it can cause delays in responding to employers. Please encourage members to use…

Thank you for completing the NHS Pensions Member Survey. If you have any queries about this survey please contact us by emailing NHSBSAResearch@NHS.net. Would you like to sign up to the NHSBSA research panel?  The NHSBSA would like customers to…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

From 1 September 2017 the Data Management option on the employer helpline will be removed. Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

In 2017/18 we focused on obtaining feedback from both members and employers to allow us to implement changes within our business or reaffirm that our current processes are fit for purpose. The 2017/18 Annual Employers Survey will be released in…

This data comes following the processing of the non-POL annual update spreadsheets by the Stakeholder Engagement team. The Data team took over the process for this year and the results are below: Non-POL processing 2018 2019…

You can now access the 2019-20 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…

A new life assurance scheme has been introduced for eligible frontline health and social care workers during the coronavirus (COVID-19) pandemic. The scheme covers staff who provide hands-on personal care for people who have contracted coronavirus…

We're encouraging midwives, practice nurses and health visitors to sign up to the digital service to help reduce the waiting time for paper applications to be processed during the pandemic. Pregnant and new…