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Following the Department of Health and Social Care’s (DHSC) announcement that rules regarding retire and return are to be relaxed long term (until the 31 March 2025), we intend to remove the RE08 (re-employment form) from the retirement notice…

Urgent action is needed to cleanse data in readiness for the 2022/23 year end updates. There are currently 250,000 errors allocated to employers in Pensions Online (POL) error handling. Over 93,000 are year-end updates for 2022 or earlier years.…

In January we explained there were some changes that were going to made where we intended to remove the RE08 (re-employment form) from the retirement notice letter for all types of retirements, except for those which are still subject to abatement (…

You will shortly be able to access the 2023-24 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme…

This is a reminder that employers should not be providing members with the EA contact number. This line is answered as a priority for employers only, and members using it can cause delays in responding to employers. Please encourage members to use…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

You can now access the 2019-20 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…

We’ve been made aware that a number of our emails are being delivered as junk mail. This issue is affecting our monthly NHS Employer Update and other employer and member newsletters, which are sent using the email delivery platform mailchimp.…