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Employer helpline - Pensions Online (POL) queries
If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again.
Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…
Post-migration email addresses
Following on from an email migration IT Project within the NHSBSA, the following email accounts are to be used going forward by NHS Pension Employers. Members must not be advised to use these accounts.
Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk…
Total Reward/Annual Benefit Statement (TRS/ABS) access
As you may be aware the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement.
Therefore going forward we will be using…
Contacting Pensions via Email
To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.
It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…
McCloud opt-out buy back
Not all members know they can apply to reinstate their remedy period service if they opted out of the NHS Pension Scheme because of the McCloud judgement.
We’ve published the details on our Contingent decisions web page, but you can help to make…
Sharing Our Performance - June 2018
Our current performance
The table below shows our recent monthly performance for pension award processing:
Month
Number of awards due to be paid in month (our target)
Number of awards cleared within the month (…
Total Reward/Annual Benefit Statement access
As you may be aware, the Government Gateway is in the process of being decommissioned which means we have been looking for another way for NHS staff to access their Total Reward or Annual Benefit Statement. From early June we will be entering the…
Employer Newsletter distribution list
The Employer Newsletter is automatically sent to the email address we hold on record for the main pensions contact at each organisation. Therefore it is important that contact details are kept up to date.
The contact details we hold for your…
Public Service Pensions Remedy (McCloud) - Contingent decision
Members will soon be able to apply to reinstate remedy period service if they opted out of the NHS Pension Scheme because of the discrimination identified in the McCloud judgement.
Members will be able to use a calculator to estimate the cost of…
Employer helpline – Data Management option 3
From 1 September 2017 the Data Management option on the employer helpline will be removed.
Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…