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We researched, designed and implemented the coronavirus status checker. The checker is a survey that asks the public about their experience of coronavirus. This helps the NHS to understand the virus better. The Coronavirus status checker has now…

Our contact centre gives coronavirus helpline support to callers ringing the 111 service.  We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.  Within 12 hours we: trained 50 agents developed…

We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge. As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…

The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…