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The proposed Christmas opening hours for our contact centre are as follows: Friday 22 December - 8am until 6pm Saturday 23 December – 9am until 3pm Christmas Eve – Closed Christmas Day – Closed Boxing Day – Closed Wednesday 27 December – 8am…

The only escalations that the Stakeholder Engagement Team email account should be used for are serious ill health cases.   For any other form of escalation, please contact the employers email account or helpline in the first instance. If they are…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: pensions.finance@nhsbsa.nhs.uk…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 15 January 2024. This is slightly later than last year as we found we were receiving initial requests early and then amended pay figures at a…

Since changes to partial retirement were announced earlier this year, we’ve been working hard to make sure our processes, tools, and guidance are updated to support members and employers.   As part of this work, the Department of Health and Social…