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Sharing Our Performance - March 2019 Our level of performance continues to be maintained as we strive to process first pension payments in a timely manner. As of 26 March, a total of 3852 applications have been processed, 97.49% of which were paid…

First awards A total of 4708 applications have been processed so far in July of which 99.47% were paid on time. To recap, for the full month of June 4616 were processed of which 98.57% were paid on time.   Bereavements Bereavements recovery is…

This event relates to non-Electronic Staff Record (ESR) and non-Pensions Online (POL) year end submissions. Employers who use prepopulated excel spreadsheets to submit their annual update will be sent these on 15 March. The spreadsheet and…

There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples: There is an issue that needs to be investigated. This could be because: We have a query about the…

It is important that you check outstanding data errors by 31 March 2024 to ensure up to date information is reflected in Total Reward Statements, Annual Benefit Statements and Annual Allowance Statements. Any unresolved errors will also impact 2024…

We suspended several steps in the data escalation process whilst we dealt with COVID-19 as we felt from an employer's and a Pension Team perspective, we all made significant adjustment to ways of working. The timeframes were lapsed and we stopped…

The Data Management inbox (datamanagement@nhsbsa.nhs.uk) is not for general queries and should only be used in the following urgent cases:   To clear errors.  If you’ve been unable to make a change on POL and the POL helpdesk has been unable to…

In December, ESR provided NHS Pensions with a data cut that gave access to employees’ work email addresses. The intention is to hold these email addresses on the member records so that we can contact members about their pension and associated…

In order to prevent double handling and potential delays, please only direct each query into the one relevant account. Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for: Email…

Annual refresh                                     Following the TRS Pensions data cut on the 22 June, the pension calculations have now been completed and passed across to our ESR colleagues to create the new statements. In accordance with the…