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Sharing our performance - July 2019

First awards

A total of 4708 applications have been processed so far in July of which 99.47% were paid on time.

To recap, for the full month of June 4616 were processed of which 98.57% were paid on time.

 

Bereavements

Bereavements recovery is now complete.

 

TRS refresh 2019

The refresh cycle is all on schedule. The Pensions data has now been handed over to the supplier for the statements to be prepared and we still expect the refreshed statements to be made available on Wednesday 21 August 2019.

 

POL availability

POL will be available throughout August 7am to 7pm, apart from the periods noted below, when we are currently scheduled for system maintenance:

7pm, 9 August 2019 to 7am on 12 August 2019

7pm, 30 August 2019 to 7pm on 2 September 2019