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Junk mail Check your outlook settings to make sure you can receive correspondence from NHS Pensions, as some correspondence maybe stopped by your Firewall or go into your junk (spam) folder. add @nhs.net e-mail addresses to your saved sender list…

At the start of the COVID 19 outbreak we took a number of steps to support employers who were encountering issues due to the lockdown restrictions. This included agreeing to accept certain applications forms in PDF/Word format via email, instead of…

Our current performance   The table below shows our recent monthly performance for pension award processing: Month Number of awards due to be paid in month (our target) Number of awards cleared within the month (…

To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.   It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…

The Service Improvement and Development (SID) board takes place quarterly and is attended by the chairs of the Regional Employer Groups. The group was set up following the introduction of the administration levy and provides a platform for employers…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

Month Number of new awards due to be paid in month (our target) Number of new awards cleared within the month (our performance) Completion rate June 2018 2936 2198…

We are continuing to experience delays in the payment of first awards.  We have now completed the forecast recovery for Awards and plan to manage the workload from different points going forward. We are currently anticipating recovery by the end of…