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Current processing times for NHS Pensions
We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits.
While we prioritise making payments to our members, it may take us longer than usual to…
Contacting the NHSBSA Pensions Operational Finance Team
Due to the current COVID-19 situation, we are experiencing some delays in responding to your emails.
Please be assured that Pensions Operational Finance are working extremely hard to make sure that we respond to all queries as quickly as possible…
Institute of Customer Service membership
NHS Pensions is proud to be a member of The Institute of Customer Service (ICS).This is the professional body for customer service, helping organisations improve their customer experience and business performance. It has a membership body of over…
Employer hub
Coronavirus (COVID-19) guidance and measures
Latest guidance and measures, including:
updated information on the NHS & Social Care Coronavirus Life Assurance Scheme 2020
information on the Coronavirus Job Retention Scheme (CJRS) and…
Updated employer contact details for NHS Pensions finance teams
As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…
Submitting FIN9 Finance Forms
The NHS Pensions Finance team is now processing Initial Widow Pension (IWP) claims paperless and therefore require the FIN9 claim form in a PDF format for audit purposes and with a view to eliminating fraud.
Please send the FIN9 claim form via…
Finance arrangements
From 24 July 2017 the NHSBSA will become responsible for finance services currently provided by Equiniti Paymaster. The transition will have little impact on finance business as usual procedures. Please continue to submit your monthly contributions…
NHSEI 2019/20 Pensions Annual Allowance Charge Compensation Policy – Employer Action Required
NHS England and NHS Improvement (NHSEI) has published more information on the steps it has taken to address the impact of the annual allowance taper for the 2019/20 financial year, including the actions that eligible clinicians and employers now…
Sharing our performance - June 2019
First Awards
As of 25 June 2019, a total of 3708 applications have been processed. 97.98% were paid on time.
To recap for the full month of May, 4358 were processed, of which 97.77% were paid on time.
Bereavements
Bereavements processing is…