NHS Pensions is proud to be a member of The Institute of Customer Service (ICS).This is the professional body for customer service, helping organisations improve their customer experience and business performance. It has a membership body of over 450 organisational and 4,000 individual memberships, creating opportunities for NHS Pensions to benefit from access to research, training, accreditation networking and knowledge sharing platforms.
ICS membership is not sector-specific; its members range from blue-chip finance corporations to small charities at all levels of customer service development.
Currently all managers at NHS Pensions are participating on a three-day service management workshop with ICS to support them on their journey as customer service professionals in a leader or manager role.
This will be followed with additional training for frontline staff and development opportunities through training and qualifications.