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Independent Provider (IP) End of Year Certificate 2023-24
You will shortly be able to access the 2023-24 End of Year Certificate via our website.
As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme…
Targeted customer surverys
As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…
Employer guides and resources – what’s new
The Stakeholder Engagement Team has created a number of new guides and resources from your feedback which you can find on our website.
User guides
New ill health guide
New employer organisation contact details form
Learning video
New ‘…
Data update for non Pensions Online organisations
The Stakeholder Engagement Team will be taking responsibility for the year end 2017/18 process for all organisations without access to Pensions Online (POL).
This will provide more support and guidance to employers throughout the process whilst…
TRS Refresh update on statement availability issues for employers
There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples:
There is an issue that needs to be investigated. This could be because:
We have a query about the…
Christmas opening hours for contact centre
The proposed Christmas opening hours for our contact centre are as follows:
Friday 23 December - 8am until 6pm
Monday 26 December – closed
Tuesday 27 December – closed
Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…
Escalation Process
Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions.
Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…
Escalation processes
This is a reminder that the Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases.
For all other escalations, please contact the employers email account or helpline in the first instance.
If they…
Escalation Process
The only escalations that the Stakeholder Engagement Team email account should be used for are serious ill health cases.
For any other form of escalation, please contact the employers email account or helpline in the first instance. If they are…
Requesting employer events or training for your organisation
The Stakeholder Engagement Team run a series of events throughout the year to provide regular updates and deliver educational training.
Please see the employer events section of the Employer Hub for upcoming events. These events are free of charge…