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Our current performance   The table below shows our recent monthly performance for pension award processing: Month Number of awards due to be paid in month (our target) Number of awards cleared within the month (…

You will shortly be able to access the 2023-24 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

The Stakeholder Engagement Team has created a number of new guides and resources from your feedback which you can find on our website. User guides New ill health guide New employer organisation contact details form Learning video New ‘…

There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples: There is an issue that needs to be investigated. This could be because: We have a query about the…

The Stakeholder Engagement Team will be taking responsibility for the year end 2017/18 process for all organisations without access to Pensions Online (POL). This will provide more support and guidance to employers throughout the process whilst…

The Stakeholder Engagement Team run a series of events throughout the year to provide regular updates and deliver educational training. Please see the employer events section of the Employer Hub for upcoming events. These events are free of charge…

The Stakeholder Engagement Team run a series of events throughout the year providing regular updates and delivering educational training. Please see the employer events section of the Employer Hub for upcoming events. These events are free of…

The proposed Christmas opening hours for our contact centre are as follows: Friday 23 December - 8am until 6pm Monday 26 December – closed Tuesday 27 December – closed Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…

Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions. Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…