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This is a reminder that employers should not be providing members with the EA contact number. This line is answered as a priority for employers only, and members using it can cause delays in responding to employers. Please encourage members to use…

Thank you for completing the NHS Pensions Member Survey. If you have any queries about this survey please contact us by emailing NHSBSAResearch@NHS.net. Would you like to sign up to the NHSBSA research panel?  The NHSBSA would like customers to…

Members of the public are invited to attend the NHS Business Services Authority's Annual Public Meeting at 5pm on Wednesday 9 August 2017 (not Thursday 13 July as previously advertised). The meeting will take place in the Boardroom of Stella House…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

From 1 September 2017 the Data Management option on the employer helpline will be removed. Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

Stakeholder pensions are an alternative way of saving for retirement. They are not normally recommended as a main pension for someone who can join the NHS Pension Scheme. Your employer must offer an NHS stakeholder pension if you cannot join the…

In 2017/18 we focused on obtaining feedback from both members and employers to allow us to implement changes within our business or reaffirm that our current processes are fit for purpose. The 2017/18 Annual Employers Survey will be released in…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

This data comes following the processing of the non-POL annual update spreadsheets by the Stakeholder Engagement team. The Data team took over the process for this year and the results are below: Non-POL processing 2018 2019…