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The proposed Christmas opening hours for our contact centre are as follows: Friday 23 December - 8am until 6pm Monday 26 December – closed Tuesday 27 December – closed Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…

If you get an NHS pension, it’s very important that you let us know straight away if your personal details, bank details or circumstances change. If you have a change of circumstances and don’t tell us, this could result in suspension of your…

MPAVC allows you to make more contributions to build a separate retirement fund. How MPAVC works The additional contributions you make are invested. They are used to supplement your main scheme benefits at retirement or later. You can take up to…

This page was last updated on 4 July 2025. Payments Payments Current processing times Payment of your retirement benefits Within 30 calendar days from the date of your retirement, or from the date we received all…

The annual allowance team is now administering annual allowance requests received on the 13 September 2019. However, we have a number of cases that require further information or update before the statement can be issued. If you made a request…

It’s important you keep your personal details up to date with your employer. Personal details include: name address email address telephone number gender If you’re not currently employed by the NHS, contact us to update your details.…

On-demand annual allowance statements are now being issued within the three-month target from receipt. However, there are a number of cases that require further information or update before the statement can be issued. If you made a request more…