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We would like to remind employers to regularly check Pensions Online (POL), employer error handling and clear any employer allocated errors. There are currently 158,000 data errors allocated to employers.  These errors potentially prevent your…

We are currently sending pension savings statements to members whose pension benefits have increased by more than the standard annual allowance. The annual allowance is the maximum amount of tax-free growth an individual’s pension can grow by in…

Following the Department of Health and Social Care’s (DHSC) announcement that rules regarding retire and return are to be relaxed long term (until the 31 March 2025), we intend to remove the RE08 (re-employment form) from the retirement notice…

Urgent action is needed to cleanse data in readiness for the 2022/23 year end updates. There are currently 250,000 errors allocated to employers in Pensions Online (POL) error handling. Over 93,000 are year-end updates for 2022 or earlier years.…

In January we explained there were some changes that were going to made where we intended to remove the RE08 (re-employment form) from the retirement notice letter for all types of retirements, except for those which are still subject to abatement (…

You will shortly be able to access the 2023-24 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme…

We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits. While we prioritise making payments to our members, it may take us longer than usual to…

This is a reminder that employers should not be providing members with the EA contact number. This line is answered as a priority for employers only, and members using it can cause delays in responding to employers. Please encourage members to use…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

From 1 September 2017 the Data Management option on the employer helpline will be removed. Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…