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There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples: There is an issue that needs to be investigated. This could be because: We have a query about the…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: pensions.finance@nhsbsa.nhs.uk…

This is a reminder that the Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance. If they…

The only escalations that the Stakeholder Engagement Team email account should be used for are serious ill health cases.   For any other form of escalation, please contact the employers email account or helpline in the first instance. If they are…

As mentioned in the February newsletter, the IP address for Pensions Online (POL) will be changing this summer. We’re finalising the technical details and support we’ll be able to provide as you work with your IT department or IT supplier to…

You may have noticed that the content on the website looks a little bit different. This is because we have reviewed the web pages to make them easy to read and scannable. This will help you and members pick out key words and find the information you…

All employing authorities (EAs) are required to submit end of year information to NHS Pensions on an annual basis. Our Data Management Team sent the prepopulated spreadsheet to the main EA contact in March. This has been partially prepopulated and…

On-demand annual allowance statements are now being issued within the three-month target from receipt. However, there are a number of cases that require further information or update before the statement can be issued. If you made a request more…

Following the change of the Employers email account to nhsbsa.pensionsemployers@nhsbsa.nhs.uk on the 1 April 2021 the following information will need to be included in member specific queries to ensure that employer queries are responded to in full…

Due to the current COVID-19 situation, we are experiencing some delays in responding to your emails. Please be assured that Pensions Operational Finance are working extremely hard to make sure that we respond to all queries as quickly as possible…