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This is a reminder that employers should not be providing members with the EA contact number. This line is answered as a priority for employers only, and members using it can cause delays in responding to employers. Please encourage members to use…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

From 1 September 2017 the Data Management option on the employer helpline will be removed. Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

In 2017/18 we focused on obtaining feedback from both members and employers to allow us to implement changes within our business or reaffirm that our current processes are fit for purpose. The 2017/18 Annual Employers Survey will be released in…

This data comes following the processing of the non-POL annual update spreadsheets by the Stakeholder Engagement team. The Data team took over the process for this year and the results are below: Non-POL processing 2018 2019…

You can now access the 2019-20 End of Year Certificate via our website. As part of your Independent Provider status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…

We’ve been made aware that a number of our emails are being delivered as junk mail. This issue is affecting our monthly NHS Employer Update and other employer and member newsletters, which are sent using the email delivery platform mailchimp.…

The email address for your employer pension queries is changing. From 1 April 2021 please send your pension queries to nhsbsa.pensionsemployers@nhsbsa.nhs.uk   If you send your enquiry to the current nhsbsa.pensionsemployers@nhs.net account you…

You are now able to access the 2024-25 End of Year Certificate via our NHS Pensions Finance web page. As part of your New Fair Deal (NFD) status, you are legally required to complete End of Year Certificates for each employer code you have…