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We provide support to our customers by email. If you'd prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when you make your enquiry. Our support team is available Monday to Friday, from 8am to 4pm. We…

The following will be implemented as part of NHS CCG structure changes as of 1 April 2021. The changes will apply to April 2021 dispensing data which will be released mid-June and will be implemented across all our reporting systems where applicable…

We're always looking at ways to improve our data products. We can only do this with your help and feedback. We want to talk regularly to people: in different roles who work in different parts of the country with different accessibility needs…

The ‘One Drug Database’ project is underway, which will move all of our drug data into one place. This will provide a consistent, single source of information. For years, we’ve had two sources of drug data – Master Data Replacement (MDR) for…

Hints and tips Differences between the eOPS dashboards There are currently 3 versions of eOPS dashboards available. We’ve provided some guidance that will explain the differences between all 3, and make sure you are using the right version for…

The Oversupply dashboard is now available in ePACT2.   Oversupply is when more medication is dispensed than is typically needed or wanted by the patient. This dashboard will support improvement initiatives, particularly around addressing…

From the 1 April 2020 a new organisation structure was implemented by the NHSBSA as agreed by NHS England. Reporting against this new structure will commence from April 2020 dispensing data which will be released mid-June 2020.  These changes will…

We collate data provided by Primary Care Support England (PCSE) and receive data files sourced from the Open Exeter and EGOS systems. The information we provide is used to help with: activity at various health geographies identifying outlier…

This eOPS User Agreement (EUA) is a legal agreement between you (either an individual or a single entity) and the NHS Business Services Authority (NHSBSA). The NHSBSA grants you the right to access the NHSBSA’s online system known as ‘eOPS’, which…

This eDEN User Agreement (EUA) is a legal agreement between you (either an individual or a single entity) and the NHS Business Services Authority (NHSBSA). The NHSBSA grants you the right to access the NHSBSA’s online system known as ‘eDEN’, which…