Data Services

Help and support

Christmas period availability

During the festive period, our support team will be available during the following hours:

23 December - 8am to 4pm
24 December - 8am to 2pm
25 December - Closed
26 December - Closed
27 December - Closed
28 December - Closed
29 December - Closed
30 December - 10pm to 2pm
31 December - 10pm to 2pm
1 January - Closed

We'll resume normal service (Monday to Friday, 8am to 4pm) from 2 January 2025.

We provide support to our customers by email. If you'd prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when you make your enquiry.

Our support team is available Monday to Friday, from 8am to 4pm. We aim to respond to your query within 5 working days.

We are unable to help with queries relating to:

  • penalty charge notices
  • Prescription Pre-Payment Certificates
  • exemption certificates
  • NHS Pensions members or employers
  • Electronic Staff Record (ESR)
  • Overseas Healthcare
  • student bursaries 

If your query relates to any of these areas, you can find their contact details on the NHSBSA contact us page.

ePACT2

Registration

To find out more on the registration process, go to our registering for ePACT2 webpage or email DataServicesSupport@nhsbsa.nhs.uk

Training

Training guides and videos can be found on our ePACT2 user guides webpage. If you have any other questions or require support with ePACT2, contact DataServicesSupport@nhsbsa.nhs.uk

We offer a free, personalised webinar training service to all our users. To find out more and book your session visit our ePACT2 training webpage.

Other help

If you have any other questions or require support with ePACT2 contact DataServicesSupport@nhsbsa.nhs.uk

eDEN

Registration

To find out more on the registration process go to the ‘Registration’ section of our eDEN webpage or email DataServicesSupport@nhsbsa.nhs.uk

Training

Training guides and videos covering a range of eDEN topics can be found on our eDEN training hub webpage.

Other help

For eDEN password resets, training and support queries, contact DataServicesSupport@nhsbsa.nhs.uk

If you have any other questions about eDEN, contact DataServicesSupport@nhsbsa.nhs.uk

eOPS

Registration

To find out more on the registration process go to the 'Registration’ section on our eOPS webpage or email DataServicesSupport@nhsbsa.nhs.uk

Training

Training guides and videos covering a range of eOPS topics can be found on our eOPS training hub webpage.

Other help

For eOPS password resets, training and support queries, contact DataServicesSupport@nhsbsa.nhs.uk

If you have any other questions about eOPS, contact DataServicesSupport@nhsbsa.nhs.uk

Information Services Portal (ISP) 

Registration

To find out more on the registration process go to the ‘Register for the portal’ section of our Information Services Portal (ISP) webpage or email DataServicesSupport@nhsbsa.nhs.uk

Training

Training guides and videos covering a range of topics can be found on our ISP user guidance webpage.

Other help

If you have any other questions or require support with ISP, contact DataServicesSupport@nhsbsa.nhs.uk

Catalyst 

Access to Catalyst, and more information on the data we hold, can be found on our Catalyst - public insight portal webpage.

If you have questions or require support with Catalyst, contact DataServicesSupport@nhsbsa.nhs.uk

Open Data Portal

Access to ODP, and more information on the data we hold, can be found on our Open Data Portal (ODP) webpage.

If you have questions or require support with the Open Data Portal (ODP), contact DataServicesSupport@nhsbsa.nhs.uk

Any other help

If you have any data questions unrelated to ePACT2, eDEN, eOPS, Information Services Portal, Catalyst or Open Data Portal, contact DataServicesSupport@nhsbsa.nhs.uk with your query. 

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