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New guidance and a checklist are available in the Employer Hub on our website to support you with the ill health process. The guidance contains all the information you need to know about the process and the checklist helps you make sure all…

The Data Management Team are receiving an unprecedented volume of employer comments and are currently unable to achieve a five day turnaround on this work. While we appreciate your assistance in cleansing data, we receive an average of 400 comments…

Over the last few months, the Stakeholder Engagement Team has been providing information to non Pensions Online (POL) organisations about changes being made in 2018 with the annual update process. To support employers through these changes the team…

The information in this article is for GP practices who currently make payment by electronic bank payments (BACS, CHAPS or faster payment). With effect from 1 May 2018 the bank account currently used by GP practices to make payment of NHS Pension…

Data error clearance As we approach 31 March 2019, we'd like to remind employers that clearing errors allocated to you in 'Pensions Online' error handling, before the submission of your year-end data, will improve your year-end success rate and…

This year the Annual Allowance team have experienced a much higher receipt of work requests than in previous years. Particularly, the requests for ‘On-Demand’ statements have doubled and more recently we have been unable to meet the three month…

Further to guidance issued on 10 October 2019, we would like to update members on annual allowance statements.  We issued annual allowance statements through our automation process, meeting the legislative deadline of 6 October 2019. However, we…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 6 January 2020. Requests for disclosure information should be received by NHS Pensions between 6 January 2020 and Friday 28 February 2020 to…

The last 12 months have been an exciting time for the Stakeholder Engagement Team, appointing a further 5 Stakeholder Engagement Managers to build on the support we offer employers nationwide. We have also seen a steady increase in both the volume…

The NHS Pensions Finance team is now using a paperless system for processing claims for re-imbursement of initial widow/widowers pensions (IWP). Therefore, we now require the form to be sent in a PDF format for audit purposes with a view to…