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On Wednesday 9 February 2022 External Reporting Services within the Data and Insight directorate (formerly Information Services) have implemented a Customer Relationship Management (CRM) system. This will enable us to get a full picture of how you…

Our support email addresses have changed From 15 March 2023 we have replaced our support email addresses with one email address to make it easier to contact us: DataServicesSupport@nhsbsa.nhs.uk You can use this email address to contact us for…

We provide prescribing, dispensing and organisation data to help NHS stakeholders track trends and to inform decisions. Using a wide range of information based on prescribing and dispensing, we create reports specific to user needs and requirements…

We provide support to our customers by email. If you'd prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when you make your enquiry. Our support team is available Monday to Friday, from 8am to 4pm. We…

The following will be implemented as part of NHS CCG structure changes as of 1 April 2021. The changes will apply to April 2021 dispensing data which will be released mid-June and will be implemented across all our reporting systems where applicable…

We're always looking at ways to improve our data products. We can only do this with your help and feedback. We want to talk regularly to people: in different roles who work in different parts of the country with different accessibility needs…

The ‘One Drug Database’ project is underway, which will move all of our drug data into one place. This will provide a consistent, single source of information. For years, we’ve had two sources of drug data – Master Data Replacement (MDR) for…

Hints and tips Differences between the eOPS dashboards There are currently 3 versions of eOPS dashboards available. We’ve provided some guidance that will explain the differences between all 3, and make sure you are using the right version for…

The Oversupply dashboard is now available in ePACT2.   Oversupply is when more medication is dispensed than is typically needed or wanted by the patient. This dashboard will support improvement initiatives, particularly around addressing…

From the 1 April 2020 a new organisation structure was implemented by the NHSBSA as agreed by NHS England. Reporting against this new structure will commence from April 2020 dispensing data which will be released mid-June 2020.  These changes will…