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Pensions Online (POL) error handling has a facility for employers to submit a comment on an error, to the NHS Pensions Data Management Teams. Employers are asked to submit comments where additional information can be provided to enable NHS Pensions…

If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again. Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…

Make Contribution Payments (POL Organisations)                                 Onboarding of existing employers to our new contribution payment platform, Make Contribution Payments (MCP), is progressing well and around 3,000 have now subscribed to…

The NHS Pensions Stakeholder Engagement Team are delivering additional Level 2 GP Practice Events, commencing in October and November, presenting educational training tailored for Practice Managers. These events will be delivered virtually via…

We would like to remind employers to regularly check Pensions Online (POL), employer error handling and clear any employer allocated errors. There are currently 158,000 data errors allocated to employers.  These errors potentially prevent your…

We have become aware that organisations have been asked to review the email addresses they use, with some organisations changing this to a non nhs.net/ nhs.uk email account. If you have amended your email address, then you will need to notify NHS…

Prior to NHS Pensions processing data received from ESR, checks are made to determine that the data is in the required format and meets the criteria provided to enable successful processing and updating of member records. If data is not in the…

The NHS Pensions Stakeholder Engagement team support employers with their administration responsibilities for the Scheme and can help with any queries you may have. We organise events, courses and training for Scheme employers including:…

POL will be available throughout October and November between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance:  Sunday 22 October  Sunday 26 November  If we do need to bring POL down at…

Further dates are available for the Level 1 and Level 2 GP practice manager events, which include educational training tailored for practice managers, delivered virtually via Microsoft Teams. Practice managers need to attend the whole training…