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Pensions Online (POL) will be unavailable between the following times: 7pm on Friday 23 June and 7am on Monday 26 June 7pm on Friday 30 June and 7am on Monday 3 July 7pm on Friday 7 July and 7am on Monday 10 July Please note: at times we may…

It’s important you keep providing feedback about our new website. We want to hear about our design and layout, anything you think is missing or improvements you’d like to see. Also tell us what you like so we can keep doing it! You can find the…

If a member needs to send in certificates or supporting documents to us, remind them that they need to send the originals or certified copies. If they send photocopies we won’t be able to proceed with their request. We are also asking members to…

Our current contract with OH Assist to deliver Medical Services on behalf of the NHS Pension and NHS Injury Benefits Schemes expires on 23 July 2017. A new contract has been awarded to Medigold Health Consultancy Ltd who will deliver the service for…

From 24 July 2017 the NHSBSA will become responsible for finance services currently provided by Equiniti Paymaster. The transition will have little impact on finance business as usual procedures. Please continue to submit your monthly contributions…

The deadline for supplying your year end information (for Officer and Practice staff members) has now passed. If you did not supply the information by 31 May, either via Pensions Online or by completing the spreadsheet that was emailed to you, your…

The data cut for Total Reward Statements/Annual Benefit Statements was successfully taken following close of business on Friday 23 June 2017 and the activities for the 2017 refresh have now commenced, starting with around 3 million pension…

This year’s heat maps have now been issued. They give you the results of how successful your ESR year end data was up to 31 March 2017. The heat maps now reflect data errors that are not always avoidable (overlaps, exceeding whole time, etc.) more…

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

In order to allow a third party access to a member’s pension information, we require a letter of authority from the member. We ask that letters of authority only hold details for one individual at a time. Each member should have a separate letter of…