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The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

In order to allow a third party access to a member’s pension information, we require a letter of authority from the member. We ask that letters of authority only hold details for one individual at a time. Each member should have a separate letter of…

Employers are required in legislation to provide information to NHS Pensions which enables Pension Savings Statements to be provided to members. This statement informs members whether they have exceeded the Annual Allowance limit in the NHS Pension…

Following feedback from both our members and employers, we have made the decision that a member will qualify for a protection of pay estimate free of charge if they: are over minimum pension age intend to retire within the next 12 months. The…

Pensions Online (POL) will be unavailable between the following times: 7pm on Friday 30 June and 7am on Monday 3 July 7pm on Friday 7 July and 7am Monday 10 July 7pm on Friday 28 July and 7am Monday 31 July. Please note: at times we may need…

The polypharmacy prescribing comparators will help Sub Integrated Care Board Locations (SICBLs) and GP practices understand the variation in prescribing of multiple medicines. They'll also help to identify patients who are more likely to be exposed…

We provide prescribing and financial information relating to the provision of pharmaceutical services. We also calculate payments that are due to dispensing contractors in primary care. Organisational changes and new arrangements for commissioning…

It is really important that you keep the contact details for your organisation up to date. If you need to check or update the details held for your organisation, please email nhsbsa.contactdetails@nhs.net. Do not send these details to any other…

In May’s newsletter we told you we would be contacting members using work email addresses held on ESR. This exercise successfully took place between 10 July and 19 July with over 1 million emails being sent. We are now working our way through the…

Certain members who join the 2015 Scheme could qualify for scheme protection which enables them to become a member of the 1995/2008 Scheme. To qualify for scheme protection in the 2008 Section, members must: join the NHS Pension Scheme not more…