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Meeting held at 9:00am in Stella House, Newcastle Upon Tyne.  Present:  Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director Mathew McKie, Non-Executive Director…

If you're affected by the changes to public service pension schemes – sometimes known as ‘McCloud’ or the public service pensions remedy, you'll be asked if you would like to receive legacy scheme or reform scheme pension benefits for your…

The NHS Business Services Authority (NHSBSA) is rolling out key updates to its Manage Your Service (MYS) Pharmacy portal on Thursday 21 August 2025. The planned updates will make it easier for pharmacy contractors across England to submit and manage…

The NHS Pensions Stakeholder Engagement team support employers with their administration responsibilities for the Scheme and can help with any queries you may have. We organise events, courses and training for Scheme employers including:  basic…

If you have any questions about your NHS Pension, you can contact us by: Telephone: 0345 121 2522 Outside the UK: +44 191 283 0303 Monday to Friday, 8am to 6pmFind out about call charges Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk X (formerly…

Queries If you have any questions about NHS Pensions, contact us by: Telephone: 0300 330 1346 Outside UK: +44 191 283 8918 Monday to Friday, 8am to 6pmFind out about call charges Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk Facebook: direct…

Before selling an HRT PPC Remind patients to check if they’re entitled to free NHS prescriptions. They can do this at www.nhsbsa.nhs.uk/check Make sure their HRT medicine is covered by the certificate. You can find a list of HRT medicines…

Before selling a PPC Remind patients to check if they’re entitled to free NHS prescriptions. They can do this at www.nhsbsa.nhs.uk/check Make sure they pay for their prescriptions. If not, they do not require a PPC. Establish if an HRT PPC is…

Change of member details If you don’t have access to Pensions Online (POL), you can tell us about a change to a member’s details by completing the relevant form:Change of employment details (SD55E) (PDF: 117KB)Change of personal details (SD55G) (…

Information and guides to help you use the Electronic Staff Record. ESR best working practice guide (PDF: 122KB) For information on how to ESR works for NHS Pensions and feeds data to and from POL via the interface, refer to the Pensions section…