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The Data Management Team are currently receiving a high volume of emails. Due to this, it may take longer than usual to respond. The team are working through these requests as quickly as possible, and in the meantime, we ask you do not send any…

Need help with your NHS Pension Scheme queries? Our knowledge base is here to help. Simply type in your question or some keywords relating to the NHS Pension Scheme and it will instantly provide helpful information and direct links to the relevant…

Last month, we let you know that all NHS employers need to act now to make sure staff don’t miss out on pension benefits.  On 1 April 2025, the Department of Health and Social Care (DHSC) made a retrospective change to the NHS Pension Scheme…

There are 2 types of cards available for healthcare cover when you’re travelling abroad. You can apply for either:  a UK Global Health Insurance Card (GHIC) a UK European Health Insurance Card (EHIC) These both provide the same cover, but the…

You can find all of our policies and procedures here. Acceptable use policy (PDF: 141KB)Appeal Policy (PDF: 265KB)Business continuity management policy (PDF: 138KB)Data handling and storage policy (PDF: 198KB)Data protection and confidentiality…

FP10 prescriptions are purchased by NHS organisations including Hospital Trusts, and are distributed free of charge to medical and non medical prescribers, NHS dentists and other organisations as required. Xerox (UK) Ltd supply our national…

This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts using browser or…

NHS Recruitment Services The Workforce Optimisation Team supports NHS Recruitment Services by improving recruitment platforms and services. We began by helping over 7,500 organisations move to the new NHS Jobs system. This included running…

Head of Workforce Optimisation The Head of Workforce Optimisation’s role is to plan, strategically carry out and evaluate the effects of a number of programmes and projects that aim to improve the way people work together. Performance Manager The…

The Optimisation Team are a service within the NHS Business Service Authority who offer tailored support to NHS organisations and services to help get the best out of their workforce services and systems. We help improve and change services to make…