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Every member of our staff has a responsibility to: provide good customer service try to resolve customer concerns as quickly, fairly and thoroughly as possible We use complaints as an opportunity to learn how we can improve our services to…

Visit our Newsroom website for information on our: latest press releases campaigns industry events Newsroom Media enquiry contact details These contact details are for press and media enquiries only. For all other enquiries, go to our…

Further to the communication published on our website that advised all employers should continue to remit 14.3% (plus the employer levy of 0.08%) employer contributions to the Scheme for 2020-21, it has come to our attention that a number of…

A reminder for employers that all requests for disclosure information must be received by NHS Pensions between 4 January 2021 and 26 February 2021. This will allow us to provide you with the necessary disclosure information by 1 April 2021.  We are…

The 2020/21 End of Year Certificate is now available on our website and can be accessed via our NHS Pensions Finance webpage. As part of your New Fair Deal (NFD) status, you are legally required to complete end of year certificates for each…

When sending application forms to the NHSBSA, including the AW33E Consideration of entitlement to ill health retirement benefits form, you should ensure that forms are scanned in the correct order from page 1 to the end of the document before…

The calculations to award additional UDAs will be based on the Clinical Data Set (CDS) items entered on the FP17. It is therefore important that this is fully completed. For claims with Date of Acceptance on or after Friday 25 November 2022,…

Electronic submission of prescriptions for reimbursement EPS (release 2) allows pharmacies to electronically submit patients’ prescriptions to us for reimbursement. The information is provided to us using the dm+d code and contractors can make…

In England, patients pay for their NHS prescriptions and NHS dental treatment. This is an important source of funding for the NHS. Each year, the NHS loses significant funds due to people claiming free prescriptions or dental treatment they weren’t…

Guides to get you started ePACT2 User Guide - Quick Start (PDF: 740KB)ePACT2 User Guide - Accessing and Using Dashboards and Pre-built Reports (PDF: 2.1MB) Guides by organisation type Groups of guides to aid you in getting the most from ePACT2…