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NHS Jobs help and support
What we do
Our dedicated NHS jobs Training and Support team offers help and guidance to NHS Jobs users.
Applicants can:
view frequently asked questions (FAQs) on the NHS Jobs Applicant Knowledge Base
visit NHS Jobs YouTube to watch tutorial…
Electronic Staff Record (ESR)
ESR is the essential workforce management solution for the NHS in England and Wales, supporting the delivery of national workforce policy and strategy.
We provide the programme as part of our NHS Workforce Services.
Support for the launch of the NHS COVID-19 contact tracing app
The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app.
Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…
Social care recruitment
We’re providing advice and support to Care England to deliver a new platform for recruitment into social care COVID-19 roles to increase the number of people applying and working in the social care sector.
Pharmacy Quality Scheme (PQS)
About the scheme
The Pharmacy Quality Scheme (PQS) forms part of the Community Pharmacy Contractual Framework (CPCF). PQS is designed to support delivery of the NHS Long Term Plan and reward community pharmacies that deliver quality criteria in 3…
Supporting NHS Blood and Transplant (NHSBT) convalescent plasma trial
We've supported NHSBT by sending text messages to over 65,000 people which directed them to a link where they could volunteer to donate. In the first two days, over 10,000 people signed up as potential donors.
We're also sending text messages to…
Job Evaluation
We provide a job-matching service which is delivered remotely, compliant with Agenda for Change, and in partnership with your organisation’s trade union as required.
The service will:
conduct desktop Agenda for Change evaluations for new posts…
Redundancy retirement options event recording now available
We recently hosted a live event supporting NHS Pension Scheme members who are potentially facing redundancy. The event focused on the various redundancy options that members have and how the NHS Pension Service can support them.
The event covered a…
Stakeholder Engagement update
The last 12 months have been an exciting time for the Stakeholder Engagement Team, appointing a further 5 Stakeholder Engagement Managers to build on the support we offer employers nationwide.
We have also seen a steady increase in both the volume…