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Contacting us by email
In order to prevent double handling and potential delays, please only direct each query into the one relevant account.
Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for:
Email…
Year end update events for non Pensions Online (POL) employers
Over the last few months, the Stakeholder Engagement Team has been providing information to non Pensions Online (POL) organisations about changes being made in 2018 with the annual update process. To support employers through these changes the team…
Clinical Excellence Awards
From 1 April 2018 there are new arrangements regarding the pensionable status of Local Clinical Excellence Awards (CEA) awarded to Consultants.
Where a Consultant was already in receipt of a Local Clinical Excellence Award prior to April 2018 that…
TRS Go Live
Annual refresh
Following the TRS Pensions data cut on the 22 June, the pension calculations have now been completed and passed across to our ESR colleagues to create the new statements.
In accordance with the…
Verify update
The Government Gateway route to access your Total Reward Statement (TRS) will be decommissioned on the 12 December 2018 and replaced by the Government-wide Verify service. This is a trusted, safe and secure way to prove who you are online.
GOV.UK…
Escalation Process
Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions.
Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…
Communications and Marketing
The Communications and Marketing team includes Media and Campaigns, Internal Communications and Engagement, Marketing and Events, and Strategic Engagement.
They provide excellent public service communications that support our strategic goals and…
Re-joiners and Re-employment update
Last year we issued annual earnings certificate (RE116) forms for re-employed pensioners electronically via email. We will follow the same process this year.
If you have re-employed pensioners working in your organisation, we will endeavour to…
Drug Tariff update: Omeprazole and melatonin
The Department of Health and Social Care and the Welsh Government have retrospectively determined from March 2020:
The addition of (with special container status applied):
omeprazole 10mg/5ml oral suspension sugar free (75ml) – to…
New Fair Deal (NFD) End of Year Certificate 2019-20
You can now access the 2019-20 End of Year Certificate via our website.
As part of your New Fair Deal (NFD) status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…