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Our core priorities
To achieve our environment goals, we prioritise these core areas.
For each area, we have a series of targets to achieve by 2025 and how we will know these have been met.
Our people…
Promoting the statements
This section provides Total Reward Statements (TRS) and Annual Benefit Statements (ABS) information about:
promoting your local benefits
the promotional tools that will be provided to you
Add logos to TRS or ABS communications
We…
Hospital/Foundation Trusts
Authorised signatories within Hospital Trusts must inform us of hospital:
ePACT codes for prescribing purposes
cost centres
prescribers within their organisation
Additions, deletions and changes to organisational and prescriber data need to…
Membership of the NHS Pension Scheme
There are 2 NHS Pension schemes. There's the 1995 / 2008 Scheme and the 2015 Scheme.
From 1 April 2022, all new and active members of the NHS Pension Scheme are members of the 2015 Scheme.
Watch our video to understand about the NHS Pension Scheme…
Contacting Pensions via Email
To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.
It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…
GP Practice Manager training for Jan-April 2024
Further dates are available for the Level 1 and Level 2 GP practice manager events, which include educational training tailored for practice managers, delivered virtually via Microsoft Teams.
Practice managers need to attend the whole training…
How we check claims and debt collection
Pharmacies and dental practices send their NHS prescriptions and NHS dental treatment claim forms to us at the end of each month.
We then calculate how much each pharmacy or dental practice needs to be reimbursed by the NHS.
We carry out monthly…
Special Class status (SCS) – Retention of SCS for Managers
A number of cases have recently been identified where employers have incorrectly recorded individual managers as having automatic entitlement to SCS (i.e. Capacity Code = 01, Nurse with Special Class status when the Capacity Code should be 04 –…
Digital maternity exemption service
If you're a midwife, practice nurse, or health visitor you can register online to issue maternity exemption certificates.
Mothers will get their digital exemption certificate straight away if they give you an email address.
To register online you'…
Current processing times for NHS Pensions
This page was last updated on 25 April 2025.
Payments
Payments
Current processing times
Payment of your retirement benefits
Within 30 calendar days from the date of your retirement, or from the date we received all…