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The Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance. If they are not able to resolve…

POL will be available throughout November between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance: Sunday 20 November Saturday 26 November and Sunday 27 November If we do need to bring…

We are currently receiving a number of paper retirement benefit claim forms (AW8) for employers that do not have access to Pensions Online. However we are unable to process a large proportion of these due to the members’ records still being active…

We’ve updated our guidance for each status and there are factsheets available for employers and members. There are eligibility criteria for the employment groups that can automatically qualify and for circumstances where an application might be…

To coincide with the changes to member contribution rates from the 1 October 2022, we have published a number of new GP forms for use from the 1 October. These include: GP Locum Form A – for use from 1 October 2022 to 31 March 2023 GP Locum Form…

Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the factors used to calculate transfer values for non-Club transfers and pensions on divorce will change. We have been…

New guidance is available for employers for direct hire Additional Roles Reimbursement Scheme (ARRS) employees and direct hire Primary Care Network (PCN) employees working on the Network Contract Directed Enhanced Services (DES). The guidance has…

The refresh of statements for this year is going according to plan, the pension calculations completed on schedule. The data has been passed to ESR for them to carry out the match and merge, and statement upload processes. The aim is for the 2017…

The NHS Pension Scheme employer contribution rate increased on 1 April 2019 from 14.3% to 20.6%, plus an employer’s levy of 0.08%. The Department of Health and Social Care’s consultation response announcing the rise, published in March 2019,…

Many thanks for those employers who have returned their Year End Spreadsheets for 2019/20 prior to the regulatory deadline on 31 May 2020. We continue to process these spreadsheets and endeavour to complete our processing in time for the August…