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Accessibility statement for Respond to your letter
This accessibility statement applies to the Respond to your letter website.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should…
Treatment in the UK if you’re visiting from the EU or Switzerland
If you travelled to the UK and required emergency treatment during your stay but did not have your European Health Insurance Card (EHIC), contact your healthcare insurer in your home country to apply for a Provisional Replacement Certificate (PRC).…
Getting an estimate of your pension
We provide active and deferred members with an Annual Benefit Statement (ABS). They’re also known as Total Reward Statements (TRS) and can be accessed via Electronic Staff Record (ESR).
You can watch our video for information about how to request…
NHSBSA appoints Agilisys as cloud and digital transformation partner
NHS Business Services Authority (NHSBSA) partners with Agilisys to harness technology that will be a catalyst for better health.
Working in partnership with the NHSBSA, Agilisys - the leading cloud and digital transformation specialist to the…
Accessibility statement for Pay by card
This accessibility statement applies to Pay by card.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours,…
HRT PPC guidance
On 1 April 2023, the Department of Health and Social Care (DHSC) introduced a new Prescription Prepayment Certificate (PPC) to reduce the cost of hormone replacement therapy (HRT) for patients.
The certificate will be valid for 12 months and covers…
Digital maternity exemption certificates
We're encouraging midwives, practice nurses and health visitors to sign up to the digital service to help reduce the waiting time for paper applications to be processed during the pandemic.
Pregnant and new…
NHS Business Services Authority publishes its End of Year Report 2019-20
NHS Business Services Authority (NHSBSA) has been responding to a national call for support during the coronavirus pandemic, working in partnership to stand up over 20 additional services since March 2020.
Allison Newell, Deputy CEO and Executive…
Where you can use your card
There are 2 types of cards available for healthcare cover when you’re travelling abroad. You can apply for either:
a UK Global Health Insurance Card (GHIC)
a UK European Health Insurance Card (EHIC)
These both provide the same cover, but the…
Sharing our performance update - December 2018
We are pleased to say that the Awards recovery plan is now complete. As part of our normal business as usual activity, we have some pension applications awaiting information from members or employers and as soon as this information is received we…