Search results

In June, we advised you that the final phase of the system functionality to automate the AW171 process was complete and advised employers that AW171s are no longer required. Recently, we have seen an increase in the number of e-mails from employers…

Unfortunately some pharmacists have let us know that they’ve recently been contacted by someone claiming to be from 'the NHSBSA', ‘the PPA’ or ‘Prescription Services’.  The caller says that the pharmacist needs to provide their bank details so they…

Further to the communication in the March employer newsletter where we advised that all employers should continue to remit 14.38% employer contributions to the Scheme, it has come to our attention that a number of employers have paid more than 14.38…

Every member of our staff has a responsibility to: provide good customer service try to resolve customer concerns as quickly, fairly and thoroughly as possible We use complaints as an opportunity to learn how we can improve our services to…

All employing authorities are required to submit end of year information to NHS Pensions on an annual basis. Our Data Management Team will send the prepopulated spreadsheet to the main EA contact week commencing 16 March 2020. This will be…

This information is intended to support independent financial advisors (IFAs), unions and other bodies or organisation representing individual members. You can find out: how to access information about a specific member NHS Pensions scheme year…

Our team is here to help employers administer the NHS Pension Scheme and can help with any queries you may have. Our purpose is to: engage and educate employers and members escalate any issues act as the voice of employers ensure…

As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…

The IP address for Pensions Online (POL) will be changing this summer.  We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…

We have become aware of an error that may have affected some pension savings statements dated between 20 April and 27 April 2022. These statements were issued on 28 April 2022.  As a precaution we are recalculating and issuing new statements to all…