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On Wednesday 9 February 2022 External Reporting Services within the Data and Insight directorate (formerly Information Services) have implemented a Customer Relationship Management (CRM) system. This will enable us to get a full picture of how you…

You can contact the ESR team by email at ESR.communications@nhs.net You can contact your Regional NHS ESR Team for advice and guidance about maximising your use of ESR. Visit the ESR Hub to find out more.

We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct. To do this, access Pensions Online (…

We have been collating your feedback since 2017 when we first started the training sessions for GP Practice Managers. The Stakeholder Team are now planning the next round of training sessions, targeted at either level 1 - new or intermediate…

It is the responsibility of employers as the local administrators of the NHS Pensions Scheme to inform NHS Pensions of any contact detail changes within your organisation. Where details change, the appropriate form needs to be completed and…

An S2 certificate will cover eligible state-funded healthcare costs for pre-approved treatment received, within the dates of issue, on the same basis as a resident of the country you are receiving your treatment in. Some countries may ask you to…

Prisoners who are released from prison unexpectedly can get their medicines for free until they arrange to see their GP or register with a new GP.  They’ll need to take an FP10 or FP10MDA to the pharmacy. Prison prescribing on FP10 and FP10MDA…

Following a review by the scheme actuary the cost of purchasing additional pension and/or ERRBO is changing and member’s will find that their monthly instalment amount has changed. This will result in an increase or decrease in monthly instalments…

Contact details by region and ICBs: East of England Email hweicbhv.optical@nhs.net for: Bedfordshire, Luton and Milton Keynes Cambridgeshire and Peterborough Hertfordshire and West Essex Mid and South Essex Norfolk and Waveney Suffolk and…

Additional pension allows you to buy extra annual pension if you're an active member of the 2015 NHS Pension Scheme. All active members moved to the 2015 Scheme from 1 April 2022 as part of the public service pensions remedy, also known as McCloud…