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We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits. While we prioritise making payments to our members, it may take us longer than usual to…

Thank you for completing the NHS Pensions Member Survey. If you have any queries about this survey please contact us by emailing NHSBSAResearch@NHS.net. Would you like to sign up to the NHSBSA research panel?  The NHSBSA would like customers to…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

The email address for your employer pension queries is changing. From 1 April 2021 please send your pension queries to nhsbsa.pensionsemployers@nhsbsa.nhs.uk   If you send your enquiry to the current nhsbsa.pensionsemployers@nhs.net account you…

Information and guidance for Local Authorities and Providers, including how to: access the Local Payments Application to enter contractor payments for locally commissioned services reconcile your invoices inform us of organisation and…

Suppliers of medicinal products and medical devices have a vital role to play in maintaining the dictionary of medicines and devices (dm+d). The dm+d is the recognised NHS standard (SCC10052) for identifying and communicating medicinal product and…

This accessibility statement applies to the following services: Submit a freedom of information request Submit a subject rights request Submit a subject rights request for someone else This website is run by the NHS Business Services…

Misinterpreting active community pharmacies We have been made aware that our headline figure for active community pharmacies can be misinterpreted. We would like to draw your attention to some important information for this figure. When a…

First Awards As of 25 June 2019, a total of 3708 applications have been processed. 97.98% were paid on time. To recap for the full month of May, 4358 were processed, of which 97.77% were paid on time. Bereavements Bereavements processing is…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 4 January 2021 (provisional, to be confirmed in December’s newsletter). Requests for disclosure information should be received by NHS Pensions…