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NHS England and NHS Improvement, NHS Wales and NHSBSA have been working closely together to make improvements to the ESR exit questions. From October 2021 the ESR exit questionnaire will be updated with a new set of questions drawing on themes from…

This version: Date: October 2024 - Version: 2.0 We want to keep you informed of the Electronic Staff Record (ESR) Transformation Programme (Future NHS workforce solution Transformation Programme), referenced as the ‘programme’ hereafter, and…

In 2013, we were directed by the Department of Health and Social Care (DHSC) to act as the centre of expertise, delivering end-to-end HR shared services to NHS England and several other non-departmental public bodies. In the early days, we focused…

The Electronic Staff Record (ESR) is a payroll database system commissioned by the Department of Health and Social Care that NHS organisations are entitled to use free of charge. ESR is currently used by 99% of NHS Trusts and manages the payroll for…

The Optimisation Team are a service within the NHS Business Service Authority who offer tailored support to NHS organisations and services to help get the best out of their workforce services and systems. We help improve and change services to make…

Lisa Stobbs Head of Workforce Recruitment Service Lisa has over 15 years’ experience in the delivery of workforce digital, service delivery and implementation across government and health and social care. During her 6 years with the NHSBSA, Lisa…

We manage and develop NHS Jobs. This is the official online recruitment service for the NHS in England and Wales, and the biggest marketplace for health jobs in the UK. Our vision is to help employers get the right people into the right NHS roles…

NHS Recruitment Services The Workforce Optimisation Team supports NHS Recruitment Services by improving recruitment platforms and services. We began by helping over 7,500 organisations move to the new NHS Jobs system. This included running…

The NHS Business Services Authority (NHSBSA) is leading an NHS-led transformation programme to identify and deliver the Future NHS Workforce Solution.  The solution will build on the success of the current Electronic Staff Record (ESR) system in…

We work with you to maximise the potential of your human resources and support you in meeting your statutory and contractual obligations. Our service is primarily email-based and delivered by CIPD qualified advisers with expert knowledge on all…