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Stakeholder Engagement Team
Our team is here to help employers administer the NHS Pension Scheme and can help with any queries you may have.
Our purpose is to:
engage and educate employers and members
escalate any issues
act as the voice of employers
ensure…
New NHS Pension Scheme guide for Out of Hours providers
There is a new NHS Pension Scheme guide for Out of Hours providers, including NHS Trusts who provide GP Out of Hours services.
The guide is designed to assist providers with their responsibilities for administering the Scheme.
It is available on…
Contact Social Work Bursaries
If you have any questions about the Social Work Bursary, you can contact us. We're open Monday to Friday 8am to 6pm, or Saturday from 9am to 3pm.
Online: use our online form
Telephone: 0300 330 1342
Text relay service phone: 18001 0300 330 1342…
Contacting us by email
In order to prevent double handling and potential delays, please only direct each query into the one relevant account.
Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for:
Email…
Bursary fraud
We and the Department of Health and Social Care take fraud very seriously. We know most students are honest, but some do make fraudulent claims. We're set on catching these students and taking every step possible to protect public funds.
We have…
New Fair Deal (NFD) End of Year Certificate 2019-20
You can now access the 2019-20 End of Year Certificate via our website.
As part of your New Fair Deal (NFD) status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…
Updated guidance on using EPS in remote consultations
Updated guidance on the use of the Electronic Prescription Service (EPS) in remote consultations has now been published by NHS Digital and shared with GP practices and other care settings that use EPS.
Nomination is still recommended to be used…
Business rate reimbursement 2025/2026
If you’re a Provider, you can apply for reimbursement of your 2025/26 business rates if you meet the qualifying conditions. Check if you are eligible on our knowledge base.
Prior to submitting, please review your property type which can be found…
Friends and family test - England only
The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Primary dental service providers will need…
NHS Urgent Medicines Supply Advanced Service (NUMSAS) pilot
The NUMSAS pilot scheme has ended
The NUMSAS pilot scheme ended on 28 October 2019. We therefore request that all outstanding claims are sent with your end of month batch submission for October 2019. Any submissions for the NUMSAS pilot…