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In order to prevent double handling and potential delays, please only direct each query into the one relevant account. Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for: Email…

You can now access the 2019-20 End of Year Certificate via our website. As part of your New Fair Deal (NFD) status, you are legally required to complete end of year certificates for each employer code you have declaring Scheme members,…

We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct.   To do this, access Pensions Online…

We have become aware that organisations have been asked to review the email addresses they use, with some organisations changing this to a non nhs.net/ nhs.uk email account. If you have amended your email address, then you will need to notify NHS…

As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…

NHS Pensions has been asked to provide the following update from NHS Jobs project team. The NHS Business Services Authority started providing the NHS Jobs service on 1 April 2018 as part of the NHS Workforce Services directorate. We’re currently…

Please remember that when sending a revised retirement benefit details (AW171) form, this should not be emailed to us unless it is for a bereavement case. For all other cases, the form can be completed electronically then printed from our website,…

The Stakeholder Engagement Team will be taking responsibility for the year end 2017/18 process for all organisations without access to Pensions Online (POL). This will provide more support and guidance to employers throughout the process whilst…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: pensions.finance@nhsbsa.nhs.uk…

The proposed Christmas opening hours for our contact centre are as follows: Friday 23 December - 8am until 6pm Monday 26 December – closed Tuesday 27 December – closed Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…