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We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct. To do this, access Pensions Online (…

We are still receiving membership enquiries on incorrect forms. Please be reminded of the processes below as advised in the June 2019 newsletter. The website membership enquiry process has been updated to include Retrospective and Part Time Access…

We suspended several steps in the data escalation process whilst we dealt with COVID-19 as we felt from an employer's and a Pension Team perspective, we all made significant adjustment to ways of working. The timeframes were lapsed and we stopped…

It has come to our attention that some employers have published copies of our guides and forms on their websites. On investigation, these are out of date documents which could provide members with the incorrect information and these show up in…

We have been collating your feedback since 2017 when we first started the training sessions for GP Practice Managers. The Stakeholder Team are now planning the next round of training sessions, targeted at either level 1 - new or intermediate…

A new abatement basic overview guide for employers is now available on our website. The guide has been created to help employers understand when abatement applies for re-employed pensioners and how we calculate the figures. A basic administration…

Junk mail Check your outlook settings to make sure you can receive correspondence from NHS Pensions, as some correspondence maybe stopped by your Firewall or go into your junk (spam) folder. add @nhs.net e-mail addresses to your saved sender list…

Original Choice members who moved to the 2008 Section have not been given the option to reverse their Choice decision as those members could have remained in the 1995 Section. However, members who had 1995 Section benefits that they decided to move…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 4 January 2021 (provisional, to be confirmed in December’s newsletter). Requests for disclosure information should be received by NHS Pensions…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 8 January 2018. This means that all requests for disclosure information must be received by NHS Pensions between 8 January 2018 and Friday 9…