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Every member of our staff has a responsibility to: provide good customer service try to resolve customer concerns as quickly, fairly and thoroughly as possible We use complaints as an opportunity to learn how we can improve our services to…

The NHS Business Services Authority (NHSBSA) provides a wide range of services to NHS commissioners. Watch our video to find out more. Our Primary Care Services These are the national services we provide on…

Thank you for completing the Total Reward Statement Survey. Have you signed up for the quarterly NHS Pensions Member Newsletter? You can subscribe by emailing nhsbsa.pensionsmembernewsletter@nhs.net.

The NHS Business Services Authority is responsible for this online service. We will use the information you enter to work out if you are: able to get help to pay NHS costs eligible to apply for help with NHS costs online We only hold the…

Our purpose Our purpose is to provide Digital, Data and Technology products and services that underpin the delivery of NHSBSA objectives. We do this by working collaboratively with the wider NHSBSA ensuring that we understand the business…

Find out more about organisations and groups that have benefited from using our services:

NHS England has written to NHS organisations with guidance on the access, processing and sharing of personal data as part of the Government’s contingency preparations for a ‘No Deal’ exit from the European Union (EU). View a summary of the EU exit…

Kathryn Gillatt has been appointed as a Non-Executive Director of the NHS Business Services Authority (NHSBSA) for 3 years from 1 October 2020 until 30 September 2023, taking up the Audit and Risk Committee Chair role with effect from 1 April 2021…

A new Chief Executive Officer has been appointed for the NHS Business Services Authority (NHSBSA). Michael Brodie, who is currently Finance and Commercial Director at Public Health England (PHE), will take over from current CEO Alistair McDonald…

As a publicly funded organisation, delivering efficiently is crucial to providing value to the taxpayer. For this reason, it is one of our organisational strategic goals, one of our Digital, Data and Technology (DDaT) priorities and also one of our…