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Contact us for Total Rewards Statement and Annual Benefit Statement queries. If after checking ‘Ask Us’ you still have a TRS query, you can contact us: Online: using our online form Telephone: 0300 3301 351Find out about call charges Email: nhsbsa…

On 1 April 2023, the Department of Health and Social Care (DHSC) introduced a new Prescription Prepayment Certificate (PPC) to reduce the cost of hormone replacement therapy (HRT) for patients. The certificate will be valid for 12 months and covers…

How we calculate your estimated NHS pension. Officer pension statement We estimate your NHS pension based on your employer's last update of your records. We do this using your: NHS Pension Scheme membership pensionable pay The figure…

The NHS Business Services Authority is responsible for the Healthy Start service through which eligible applicants can get help to pay for specified food items as well as free vitamins. Why we process your information We will use the information…

NHS Prescription Prepayment Certificates Contact us Online: using our online form Telephone: 0300 330 1341 Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges​​​​​​ NHS Hormone Replacement Therapy…

Information about the contributions paid into the Scheme. Employee contributions This is the annual contributions you paid into the scheme during the year. This is prior to the ‘updated to’ date on your statement. It excludes added years and…

In Employer Newsletter 2 – February 2017 we advised that the Equitable Life Assurance Society had changed the bank account for the payment of contributions for members of the NHS Money Purchase Additional Voluntary Contribution (MPAVC) scheme with…

There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples: There is an issue that needs to be investigated. This could be because: We have a query about the…

As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…

You've arrived here because we were not able to find your Total Reward Statement record. Call us on 0300 3301 351 and one of our customer contact advisers will help you through the process.