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On Wednesday 9 February 2022 External Reporting Services within the Data and Insight directorate (formerly Information Services) have implemented a Customer Relationship Management (CRM) system. This will enable us to get a full picture of how you…

If you have any queries about the England Infected Blood Support Scheme (EIBSS), you can contact us by: Email: eibss@nhsbsa.nhs.uk Phone: 0300 330 1294 Monday to Friday, 9am to 5pm Find out about call charges You can write to us at: EIBSS NHS…

Contact us for Total Rewards Statement and Annual Benefit Statement queries. If after checking knowledge base you still have a TRS query, you can contact us: Online: using our online form Telephone: 0300 3301 351Find out about call charges Email:…

Contact us using our online form You can contact us using our online form. To complete it, fill in your details and select the service you need to contact from the drop-down menu on the form. Contact us by telephone You can also contact each of…

On 1 April 2023, the Department of Health and Social Care (DHSC) introduced a new Prescription Prepayment Certificate (PPC) to reduce the cost of hormone replacement therapy (HRT) for patients. The certificate will be valid for 12 months and covers…

How we calculate your estimated NHS pension. Officer pension statement We estimate your NHS pension based on your employer's last update of your records. We do this using your: NHS Pension Scheme membership pensionable pay The figure…

The NHS Business Services Authority is responsible for the Healthy Start service through which eligible applicants can get help to pay for specified food items as well as free vitamins. Why we process your information We will use the information…

Information about the contributions paid into the Scheme. Employee contributions This is the annual contributions you paid into the scheme during the year. This is prior to the ‘updated to’ date on your statement. It excludes added years and…

In Employer Newsletter 2 – February 2017 we advised that the Equitable Life Assurance Society had changed the bank account for the payment of contributions for members of the NHS Money Purchase Additional Voluntary Contribution (MPAVC) scheme with…

There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples: There is an issue that needs to be investigated. This could be because: We have a query about the…