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In December, ESR provided NHS Pensions with a data cut that gave access to employees’ work email addresses. The intention is to hold these email addresses on the member records so that we can contact members about their pension and associated…

The NHS Business Services Authority is responsible for verifying claims for free NHS prescriptions and dental treatment. If a patient can’t prove their entitlement, they are required to pay a penalty charge of up to £100 – as well as the original…

In order to prevent double handling and potential delays, please only direct each query into the one relevant account. Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for: Email…

The Stakeholder Engagement Team has been cascading information over the last few months to inform non Pensions Online (POL) organisations of the changes being implemented in 2018 with the end of year return. To support employers through these…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may record telephone calls you make to our customer contact centre to: check for mistakes train staff prevent, detect,…

From 1 April 2018 there are new arrangements regarding the pensionable status of Local Clinical Excellence Awards (CEA) awarded to Consultants. Where a Consultant was already in receipt of a Local Clinical Excellence Award prior to April 2018 that…

Annual refresh                                     Following the TRS Pensions data cut on the 22 June, the pension calculations have now been completed and passed across to our ESR colleagues to create the new statements. In accordance with the…

The NHS Injury Benefit Scheme is only available to applicants who have sustained an injury or contracted a disease on or before 30 March 2013. The Injury Benefit Regulations were amended for any applicants who left NHS employment on or after 31…

The Awards recovery plan is now complete and we would like to thank everyone for their patience and understanding during the time taken to recover.  The overall work on hand for pension applications continues to reduce with the current outstanding…

We and the Department of Health and Social Care take fraud very seriously. We know most students are honest, but some do make fraudulent claims. We're set on catching these students and taking every step possible to protect public funds. We have…